Refund Policy

Sohoj Post is a monthly or yearly subscription, paid in taka with bKash, Rocket or CellFin. This page explains when you get your money back.

Try before you pay

Every new business gets a 7-day free trial with all features. No payment is needed to try Sohoj Post, so please use the trial to decide if it fits your shop.

When we refund in full

• You paid twice for the same plan and period by mistake.
• You paid more than the plan price.
• Money left your account but your plan was not switched on within 2 working days and we could not fix it.

When we don't refund

• A month that has already started, or unused days of a running month.
• Accounts suspended for breaking our Terms of Service (for example spam or scams).
• Problems caused by Facebook, Instagram, WhatsApp or TikTok changing or limiting their own services.

Cancelling

Plans don't renew by themselves: you pay for each month or year. To stop, simply don't pay again. Your plan stays active until the paid period ends, then automatic features pause. Your data stays for 30 days in case you come back, or you can ask us to delete it.

How to ask for a refund

Email kausarcontact@gmail.com with your business name, the payment method, the number you paid from and the transaction ID (TrxID). We reply within 2 working days. Approved refunds go back to the same bKash, Rocket or CellFin number within 7 working days.